Track Your Package In Real Time

Last Updated: January 2024

1. Acceptance of Terms

By using SuperiorTTranLog's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

SuperiorTTranLog provides package tracking, logistics coordination, and delivery services. We reserve the right to modify, suspend, or discontinue any service at any time.

3. Prohibited Items

The following items are strictly prohibited: illegal substances, weapons, hazardous materials, counterfeit goods, and any items that violate local or international laws.

4. Liability

SuperiorTTranLog's liability for lost or damaged packages is limited to the declared value of the shipment, not exceeding our standard compensation limits. We are not liable for delays caused by customs, weather, or other factors beyond our control.

5. Customs & Import Duties

The recipient is responsible for all customs duties, taxes, and import fees. Packages may be held by customs authorities, and SuperiorTTranLog is not responsible for such delays.

6. Tracking Information

Tracking information is provided for informational purposes. While we strive for accuracy, real-time delays may affect tracking updates.

7. Payment

All shipping fees must be paid before dispatch. Packages on hold due to outstanding payment will be released upon confirmed payment.

8. Contact

For any queries regarding these terms, contact us at info@superiorttranlog.com.

Last Updated: January 2024

1. Information We Collect

We collect sender and receiver information including names, addresses, email addresses, and phone numbers solely for the purpose of processing and delivering shipments.

2. How We Use Your Information

Your information is used to process shipments, send tracking notifications, and communicate about your delivery. We do not sell your personal information to third parties.

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

4. Email Communications

By providing your email address, you consent to receive shipment-related notifications. You may contact us to opt out of non-essential communications.

5. Contact

For privacy concerns, contact info@superiorttranlog.com.

Delivery Timeframes

Express Delivery: 1-3 business days
Standard Shipping: 5-10 business days
International: 7-21 business days depending on destination and customs

Customs Clearance

International shipments may be subject to customs inspection and clearance delays. SuperiorTTranLog is not responsible for delays caused by customs authorities.

Package On Hold

Packages may be placed on hold due to: outstanding payment, failed delivery attempts, address verification, customs requirements, or security checks.

Failed Delivery

If delivery fails after 3 attempts, the package will be held at the nearest facility for 14 days before being returned to the sender.

Eligibility for Refunds

Refunds are considered in cases of: proven loss of package, significant delivery delays exceeding our stated timeframes, or damage caused by SuperiorTTranLog during transit.

Claim Process

To initiate a refund claim, contact our support team within 30 days of the expected delivery date. You will need to provide your tracking number, proof of value, and a description of the issue.

Processing Time

Approved refunds are processed within 7-14 business days and issued to the original payment method used at booking.

Non-Refundable Cases

Refunds will not be issued for delays caused by customs authorities, incorrect addresses provided by the sender, refused delivery by the recipient, or prohibited items.

Contact

For refund inquiries, contact us at info@superiorttranlog.com.