Please read this document carefully. It governs your use of SuperiorTTranLog services.
When you use our services, we collect the following categories of personal information:
Your personal information is used exclusively for the following purposes:
We do not sell, rent, lease, or trade your personal information to third parties for marketing or commercial purposes.
We share your personal information only with parties directly involved in executing your shipment. This includes:
All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and our data protection standards.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction. These include:
Despite these measures, no internet transmission is completely secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorised access to your account.
By providing your email address in connection with a shipment, you consent to receiving transactional communications including: shipment registration confirmations, tracking updates, delivery notifications, and hold or exception alerts.
We may also send service updates and logistics information that may be relevant to you. You may opt out of non-transactional communications at any time by contacting us at info@superiorttranlog.com. Transactional emails related to active shipments cannot be opted out of as they are essential to the service.
We retain shipment records, including personal data of senders and receivers, for a minimum of 3 years following the completion of each shipment. This retention period is required to comply with customs, tax, and freight regulations in applicable jurisdictions.
Records related to insurance claims are retained for a minimum of 7 years. Usage and analytics data is anonymised after 12 months. Upon written request, we will confirm what data we hold about you and, subject to legal obligations, delete it where appropriate.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@superiorttranlog.com with proof of identity. We will respond within 30 days.
For all privacy-related inquiries, data access requests, or concerns, contact our Data Protection team at info@superiorttranlog.com.