Privacy Policy

Privacy Policy

Last Updated: January 2026  |  SuperiorTTranLog

1. Information We Collect

When you use our services, we collect the following categories of personal information:

• Sender information: Full name, company name, physical address, email address, and telephone number
• Receiver information: Full name, delivery address, email address, and telephone number
• Shipment data: Cargo description, weight, dimensions, declared value, and tracking history
• Payment data: Transaction references (we do not store full payment card details)
• Usage data: Pages visited on our website, browser type, device type, and IP address (for security and analytics purposes)

2. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• Processing, managing, and completing your shipments
• Sending tracking updates, shipment confirmations, and delivery notifications
• Responding to support inquiries and resolving service issues
• Complying with applicable legal and regulatory obligations, including customs declarations
• Improving our services through aggregated, anonymised analytics
• Sending service-related communications with your consent

We do not sell, rent, lease, or trade your personal information to third parties for marketing or commercial purposes.

3. Data Sharing

We share your personal information only with parties directly involved in executing your shipment. This includes:

• Carrier partners (airlines, shipping lines, road carriers) for freight execution
• Customs authorities and government agencies as required by law
• Port agents and last-mile delivery partners at the destination
• Insurance underwriters where cargo insurance is arranged

All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and our data protection standards.

4. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website and tracking portal
• Access controls limiting internal data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Secure server infrastructure with multiple redundancy layers

Despite these measures, no internet transmission is completely secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorised access to your account.

5. Email Communications

By providing your email address in connection with a shipment, you consent to receiving transactional communications including: shipment registration confirmations, tracking updates, delivery notifications, and hold or exception alerts.

We may also send service updates and logistics information that may be relevant to you. You may opt out of non-transactional communications at any time by contacting us at info@superiorttranlog.com. Transactional emails related to active shipments cannot be opted out of as they are essential to the service.

6. Data Retention

We retain shipment records, including personal data of senders and receivers, for a minimum of 3 years following the completion of each shipment. This retention period is required to comply with customs, tax, and freight regulations in applicable jurisdictions.

Records related to insurance claims are retained for a minimum of 7 years. Usage and analytics data is anonymised after 12 months. Upon written request, we will confirm what data we hold about you and, subject to legal obligations, delete it where appropriate.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data, subject to legal retention requirements
• Right to portability: Request your data in a structured, machine-readable format
• Right to object: Object to certain uses of your data

To exercise any of these rights, contact us at info@superiorttranlog.com with proof of identity. We will respond within 30 days.

8. Contact

For all privacy-related inquiries, data access requests, or concerns, contact our Data Protection team at info@superiorttranlog.com.